What the Boss Pays Attention To

August 08 2022
By: Shawn M. Galloway

Within Proctor and Gamble, there is a famous story about the previous CEO, AG Lafley. Because customers come first, whenever he traveled to a country for business, he would ask to visit a consumer's home and visit a store where P&G's products are sold to better understand the local customer and culture. The message to the rest of the leadership: If our global CEO wasn't too busy to visit and understand our customers, how can you say you are? Employees are also your customers within the enterprise. Are you going to them to better understand as well? People pay attention to what the boss is paying attention to. What the Boss Pays Attention To

If the leaders don't lead, the followers won't follow. What behaviors must senior leadership role model to prompt or increase proactive accountability among the rest of the leadership team? If the leadership team isn't on the same page for the strategic direction and necessary tactical leader behavior, expect silos within silos and multiple subcultures to form.

"Be the change you wish to see in the world." — Mahatma Gandhi

"The secret of leadership is simple: Do what you believe in. Paint a picture of the future. Go there. People will follow." — Seth Godin

Shawn M. Galloway

Shawn M. Galloway is CEO of the global consultancy ProAct Safety. He is a trusted advisor, professional keynote speaker, and author of several bestselling books on safety strategy, culture, leadership, and behavior-based safety. He is a monthly columnist for several magazines and one of the most prolific contributors in the industry, having also authored over 700 podcasts, 200 articles, and 100 videos. Shawn has received awards and recognition for his significant contributions from the American Society of Safety Professionals, National Safety Council's Top 40 Rising Stars and Top Ten Speakers, EHS Today Magazine's 50 People Who Most Influenced EHS, ISHN Magazine's POWER 101 - Leaders of the EHS World and their newest list: 50 Leaders for Today and Tomorrow, Pro-Sapien's list of The Top 11 Health and Safety Influencers and is an Avetta Distinguished Fellow.

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