April 28 2019
By: Terry L. Mathis
If workers receive training, are held accountable for doing as they were trained, then the organization makes sure workplace and cultural influences work with and not against these practices, performance is in control. However, in too many organizations training is an independent function, accountability is different with each leader and supervisor, and reinforcement is a foreign term with no one responsible for it or capable of making it happen.
It is crucially important to align these activities so workers have clear expectations and a roadmap to their destination with milestones along the way. When all the arrows are pointing different ways, workers feel lost and directionless. Each of these three functions need managers or champions and these three need to have regular correlation meetings and metrics to track their progress.
Terry Mathis, Founder and retired CEO of ProAct Safety, has served as a consultant and advisor for top organizations the world over. A respected strategist and thought leader, Terry has authored five books, numerous articles, videos and blogs, and is known for his dynamic and engaging presentations. EHS Today has named him one of the '50 People Who Most Influenced EHS' four consecutive times. Business leaders and safety professionals seek Terry's practical insight and unique ability to introduce new perspectives that lead to real change.