February 20 2023
By: Shawn M. Galloway
"We've always done it that way," is a phrase that raises red flags to many leaders driving for improvement. All progress begins by thinking differently. However, habits have strong gravity. A known path is easier to venture down than an unknown path. Cultures work hard to maintain the status quo. Culturally or individually, it is difficult to change behavior sustainably. When receiving the phrase, "… we've always done it that way," here are a few questions that will help drive a beneficial conversation.
Why do we do it that way? Why do you feel that's still the best way to do it? What practices did we once view as acceptable risks years ago that today we now consider unacceptable? What worked to change how we approach those tasks? What if it went against company policy or became illegal to continue performing the job that way? What is our plan B or plan C?
When someone is resistant to newer, better, or safer practices, seek to understand why they feel that way and help them realize that gradual change happens all around them and, quite possibly, benefits them without their knowledge. Sustainable behavioral change yields best from intrinsic motivation. Help them see personal value they will experience or receive with the change. If you can't provide an answer to that, perhaps for the time being, their current approach has merit.
"People won't change until the pain of not changing is greater than the pain changing brings." — Just B. Jordan
"The most dangerous phrase in the language is 'we've always does it this way. '" — Grace Hopper
"Nowadays, you form your beliefs to fit your behavior, not the other way around." — Judith Martin
Shawn Galloway, CEO of ProAct Safety, is an expert in safety excellence. With almost thirty years of experience, he is a highly sought-after advisor, keynote speaker, and expert witness. Shawn has become a trusted partner to leading organizations across various industries worldwide. He ranks in the top 1% of the most prolific writers in his field, having authored over 500 articles and several bestselling books. He also launched the world's first safety podcast, Safety Culture Excellence©. As a recognized authority in safety, Shawn has received awards such as being named among the Top 50 People Who Most Influence EHS and a Top 10 Speaker, among others.
He is a regular guest on Bloomberg, Fox News, The Daily Mail, Dubai One, U.S. News & World Report, Sirius Business Radio, Wharton Business Daily, and leading safety magazines and podcasts. Shawn also serves as a member of the Harvard Business Review Advisory Council, Forbes Business Council, and Fast Company Executive Board, enabling his influence to shape safety thinking and strategy at the executive level.
