Performance and Communication

January 15 2017
By: Terry L. Mathis

While interviewing employees at a client site, an entire focus group told me that maintenance had installed guards on machines in their area without asking any of the operators for input. They complained the new guards actually made it difficult to use the machines in some cases. When the interview was over and the workers left the room, the safety manager told me that multiple workers had served on teams to help design the guards and he was dismayed I had been told otherwise.

boots on the ground

Some workers were involved, but the others were not told about it. Performance loses impact when not communicated. Changes and improvements can create motivation and job satisfaction, but only if workers know it has occurred. Some of the most excellent organizations have realized the importance of meticulous communication and keeping everyone well informed. I often hear those making improvements don't want to brag or pat themselves on the back, but if you don't blow the horn, there is no music.

Terry L. Mathis

Terry Mathis, Founder and retired CEO of ProAct Safety, has served as a consultant and advisor for top organizations the world over. A respected strategist and thought leader, Terry has authored five books, numerous articles, videos and blogs, and is known for his dynamic and engaging presentations. EHS Today has named him one of the '50 People Who Most Influenced EHS' four consecutive times. Business leaders and safety professionals seek Terry's practical insight and unique ability to introduce new perspectives that lead to real change.

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