Lucerne to Zurich

November 15 2021
By: Shawn M. Galloway

I am often in Europe with clients during the week and the weekends for pleasure. When there for multiple weeks, it's not practical to fly home for the weekends, so I tend to explore. After visiting the Lion of Lucerne, one of the more famous monuments in Switzerland, I returned via train to Zurich.

Their accent - it sounded familiar, like mine. I introduced myself to the husband, wife, and daughter trio seated nearby. Indeed, they were from Houston but living in Cairo, Egypt, and were in Switzerland for a holiday. The wife was the vice president of human resources for a large oilfield company headquartered in Houston, performing a lot of work in the Middle East to improve their culture. We became fast friends and began sharing culture change stories. The following is one that I've never forgotten.

Lucerne to Zurich

A few months previously, she had been at an executive gala in Houston, leaders giving each other awards. As she sat at one of the roundtables, waiting to take the stage to accept her award, the Executive Vice President (EVP) explained what led to this recognition. He concluded with, "For her to accomplish all of this, she had to be on the road two hundred and fifteen days. Can you believe it? Let's all give her a round of applause." She sincerely looked at me and offered, "All I heard was I was away from my daughter for two hundred and fifteen days last year?" When she returned to Cairo, she called in some favors and immediately accepted a position back in Houston, not requiring her to travel anymore.

This EVP was trying to do the right thing. He had the right intentions. Unfortunately, it had an undesired outcome. What motivates one person can demotivate another. You must know your people and their values, especially when publicly recognizing their work performance.

"As I have found out, recognition has its upside, its downside and - you may say - its backside." - Pippa Middleton

"At the end of the day, let there be no excuses, no explanations, no regrets." - Steve Maraboli

Shawn M. Galloway

Shawn M. Galloway is CEO of the global consultancy ProAct Safety. He is a trusted advisor, professional keynote speaker, and author of several bestselling books on safety strategy, culture, leadership, and behavior-based safety. He is a monthly columnist for several magazines and one of the most prolific contributors in the industry, having also authored over 700 podcasts, 200 articles, and 100 videos. Shawn has received awards and recognition for his significant contributions from the American Society of Safety Professionals, National Safety Council's Top 40 Rising Stars and Top Ten Speakers, EHS Today Magazine's 50 People Who Most Influenced EHS, ISHN Magazine's POWER 101 - Leaders of the EHS World and their newest list: 50 Leaders for Today and Tomorrow, Pro-Sapien's list of The Top 11 Health and Safety Influencers and is an Avetta Distinguished Fellow.

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